Shipping Policy

DermaRevel delivers premium dermatologist-backed skincare, hair care and wellness products across Pakistan. We work with trusted courier partners to ensure every order is delivered safely, efficiently and in excellent condition.

Nationwide Delivery Across Pakistan

We currently deliver to major cities and most serviceable locations throughout Pakistan.

  • Karachi
  • Lahore
  • Islamabad
  • Rawalpindi
  • Faisalabad
  • Multan
  • Peshawar
  • Hyderabad
  • Quetta
  • Other courier-serviceable locations nationwide

Order Processing Time

Orders are typically processed within 1 business day after confirmation.

  • Karachi orders may qualify for same-day dispatch or delivery, subject to product availability and courier coverage.
  • Orders placed on weekends or public holidays may be processed on the next working day.
  • High-demand periods may require additional processing time.

Karachi Same-Day Delivery

Same-day delivery is available for eligible Karachi orders, subject to product availability and courier capacity.

Same-day delivery availability depends on order volume, location, courier schedules and operational capacity.

Customers may be contacted for order confirmation before dispatch.

Estimated Delivery Times

  • Karachi: Same-day or next-day delivery may be available for eligible orders.
  • Major Cities: 2–4 business days.
  • Other Cities: 3–6 business days.
  • Remote Areas: Delivery times may vary depending on courier coverage.

Delivery timelines are estimates and may be affected by weather conditions, public holidays, stock availability or courier delays.

Cash on Delivery (COD)

Cash on Delivery is available in most serviceable areas across Pakistan.

  • Please ensure someone is available to receive the order.
  • Customers may be contacted for order verification before dispatch.
  • Repeated order refusals may result in future COD restrictions.

Order Tracking

Once your order has been dispatched, tracking information may be provided when available through our courier partners.

If you require assistance regarding your shipment, please contact our support team.

Delivery Issues

If your order arrives damaged, incomplete or incorrect, please notify us within 48 hours of delivery.

  • Provide your order number.
  • Share photos or videos where applicable.
  • Our team will review the issue and provide assistance promptly.

Shipping Charges

Standard delivery across Pakistan is PKR 299 for orders below PKR 5,000. Orders of PKR 5,000 or more qualify for free delivery.

Cash on Delivery (COD) is available nationwide. Any applicable delivery charges will also be displayed during checkout before order confirmation.

Need Assistance?
For shipping-related questions, order tracking assistance or delivery support, please contact the DermaRevel support team through our Contact Us page.