Return, Exchange & Refund Policy

1. Skin Supplements & Oral Formulations

All ingestible products, including Clinol Capsules, Face Lift Capsules, Collagen Supplements, Hair Wellness supplements and similar oral formulations, are strictly non-returnable and non-refundable once delivered.

For health, safety and storage-control reasons, dietary supplements cannot be accepted back after dispatch or delivery.

2. Topical Skincare & Hair Care Products

Topical products such as creams, face washes, lotions and scalp treatments may qualify for return or exchange within 7 days of delivery only if:

• The product is completely unused and unopened.
• The original packaging is intact and undamaged.
• The safety seal, wrap or inner seal is fully unbroken.
• The item is in resalable condition.

Opened, used or altered products cannot be accepted due to hygiene and clinical safety standards.

3. Damaged, Leaking or Incorrect Orders

If your order arrives damaged, leaking or incorrect, please contact us immediately.

• Take clear photos or a video while unboxing.
• Contact our support team within 24 to 48 hours of delivery.
• Share your order number and proof of purchase.
• Approved claims will receive a replacement at no additional product cost.
• Claims submitted after 48 hours of delivery may not qualify for replacement.

4. Product Sensitivity & Allergic Reactions

Skin and hair responses may vary from person to person depending on skin type, scalp condition, lifestyle, environment and consistency of use.

If you experience irritation, sensitivity or discomfort after using a topical product:

• Discontinue use immediately.
• Contact our support team for guidance.
• Our team may review your case for an exchange, store credit or alternative product recommendation.

DermaRevel does not guarantee identical results for every customer, as individual results may vary.

5. Refund Procedure

For all return and refund requests, customers must provide their order number and proof of purchase. DermaRevel reserves the right to inspect returned products before approving any refund, replacement or exchange request.

• Approved refunds are processed within 5 to 7 working days.
• Refunds may be issued through bank transfer, EasyPaisa or JazzCash.
• Original shipping charges are non-refundable.
• Return courier charges are the customer’s responsibility unless the issue was caused by DermaRevel.
• Sale, discounted or promotional items may not qualify for refund unless damaged or incorrect.

6. Payment via Bank Transfer

For orders paid via bank transfer, account details are provided at checkout, or available on request via WhatsApp (0335 2688667).

After completing your transfer, please send a screenshot of the transaction along with your order number to WhatsApp so we can verify payment. Orders are dispatched once payment has been confirmed. We will follow up if payment isn’t received within a day or two, and orders left unpaid for an extended period may be cancelled.

7. Need Help?

For questions about returns, exchanges or refunds, please contact our support team through the Contact Us page.